VAT Exemption Guide
Many of our customers don't have to pay VAT so we display our prices excluding VAT, where the exemption allows. Prices for products that are not eligible for VAT relief are displayed inclusive of VAT.
To claim VAT relief on your on-line purchases you just need to confirm your VAT exempt status which you will automatically be prompted to complete during the ordering process. To claim VAT exemption on postal orders the VAT Exemption section on the Order Form must be fully completed and signed. Unfortunately, HM Customs and Excise do not allow VAT Exemption on orders placed over the telephone.
You are exempt from paying tax:
Individuals: If you are chronically sick or disabled and the products are for your personal use. You do not need a Doctors letter or other such documentation. Full details can be found at HMRC: VAT reliefs for disabled people
Charities: Where the goods are made available by the charity to a disabled person for their personal or domestic use. Full details can be found at HMRC: VAT reliefs on charity purchases
Buying for someone else: If you are buying this product for or on behalf of someone who is chronically sick or disabled and the product(s) is for their personal use.
If you are not eligible for VAT relief, we are obliged to charge you VAT at the prevailing rate on the whole of your order.
If you are in any doubt whether you qualify just call one of our advisors on 0844 888 1338