Terms and Conditions

The Hearing and Mobility website is a trading style of Hearing Health and Mobility Ltd.

VAT Exemption

We show two prices for most products because if you are chronically sick or disabled, or you are buying for some one that is, you do not have to pay VAT on certain products.

To obtain VAT exemption you must fulfil, complete and sign the declaration on the order form. VAT has to be paid on phone orders – if you do not submit the completed VAT exemption form.

Our VAT number is 745 6683 93


If you are not completely satisfied with your purchase please inform us within 7 working days of receipt and return the goods to us within 30 days. We do not pay for the return of goods unless faulty or not as ordered.

Goods should be returned to:
Hearing Health and Mobility Ltd
3-4 Sterling Park
Pedmore Road
Brierley Hill
West Midlands
DY5 1TB.

We will refund the cost of the goods and postage outwards.

We charge a restocking fee of 50% of the catalogue price for the return of made to order bespoke goods unless the product is faulty. Where we have substituted an item then we will pay for the return. If the hygiene seal is broken we cannot accept the return of continence, toilet, personal care or bathing products, unless faulty.


Most items are dispatched within three days but due to our suppliers some may take up to 30 days.


The prices in this catalogue are valid until 1st January 2011 and supercedes all previous catalogues.

Not Happy?

Please call us on 0800 085 0688 or write to us at Hearing Health and Mobility Ltd, 3-4 Sterling Park, Pedmore Road, Brierley Hill. West Midlands, DY5 1TB

Contacting Us

If you need to contact us, please email us on info@hearingandmobility.com. Alternatively, you can call on 0800 085 0688, or you can write to us at Hearing Health and Mobility Ltd, 3 - 4 Sterling Park, Pedmore Road, Brierly Hill, West Midlands, DY5 1TB.

Company Details
Registered Office: 61 Cowbridge Road East, Cardiff, CF11 9AE.
Company Registration in England: 3957170
VAT Registration: 745 6683 93

Privacy Policy

Hearing Health and Mobility Ltd will use its best endeavours to safeguard the privacy of its website visitors. This policy explains the website data processing practices of Hearing Health and Mobility Ltd.

Information Collected

We only collect your personal details from you when you order an item from the website or request a catalogue. In addition, if you order from us, your credit card details and your delivery details will be collected. These details are passed to our accounts system via a secure server and will be used to process your order. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Disclosure of your information

From time to time Hearing Health and Mobility Ltd. may want to inform you of special offers or make your details available to carefully selected third parties whose products we feel may be of interest to you. Please tick during the checkout process if you do not wish to receive any such information.

Other Web Sites

Our website may contain links to other websites and although we do not provide any customer information to these websites, they are outside our control and are not covered by our Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their Privacy Policy, which may differ from ours.


"Cookies" are small pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. We use cookies within the ordering process to allow the shopping basket to function. Personal information cannot be collected via cookies and any other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Most browsers are set to accept cookies. If you prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of the website functionality if you do so.

Access Rights

You have a right to access the personal data held about you. To obtain a copy of this information, please write to us at the following address: Privacy Officer, Hearing Health and Mobility Ltd, 3 - 4 Sterling Park, Pedmore Road, Brierly Hill, West Midlands, DY5 1TB. , enclosing a cheque for £10.00 payable to "Hearing and Mobility", to cover administration costs.

We reserve the right to make any changes to this policy. Any changes to this policy will be posted.

Security Policy

At Hearing and Mobility we are aware of and take very seriously, the security and privacy issues surrounding the use of payment facilities via the Internet. As a result, we have taken every precaution, including the use of Sagepay for the transmission of all sensitive credit/debit card and payment information details. Sagepay are one of the leaders in Internet Payment Solutions, so you can be safe in the knowledge that your transaction details will remain safe and secure.

If you have any concerns regarding the security of this site please email info@hearingandmobility.com


This disclaimer does not affect your statutory rights as a consumer. Please note some of our processes are manual and errors can occur. We carry out frequent checks to detect any errors. If they do occur we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.

Applicable law - These Terms and Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English and Welsh courts shall have jurisdiction over any disputes between us.

Statutory Rights - These Terms and Conditions are in addition to your statutory rights as a consumer, which remain unaffected.

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